Accessing the Disability Access Service (DAS) - Walt Disney World and Disneyland

Information correct as of 20 January 2026

This guide will cover using the Disability Access Service (DAS) at both US parks, Disneyland on the west-coast and Walt Disney World on the east-coast, as they are quite similar to obtain and use, with a few minor differences which I will outline. These services are both 100% digital and are accessed through the app or a combination of app and Magic Band+. One major difference of this service compared to other Disney DAS’s globally is that you do not have to provide proof of disability, however there has been a lot of talk in the disability community about how difficult it is to be granted a DAS following a revision to the DAS system a few years ago. That said we have been twice since these changes and experienced no barriers. That said, that was our individual experience and there have been many reports of this not being the case for everyone.

What is the Disability Access Service (DAS)

The DAS is not intended to be a tool to allow people to ‘skip the line’, rather it is a system that allows you to wait outside of the queue for a comparable amount of time. This means you can sit down somewhere quieter which is less likely to cause overwhelm or fatigue. Our family usually plans so that we do longer waits around meal times, so we can go and something to eat whilst we wait.

Whilst the DAS is no cost, it is possible to also use ‘Lightening Lane+’ concurrently with the DAS to minimise waiting further. That said, we have never found it necessary as our family tends to go for longer trips and have less busy park days.

Before You Go!

One of the most valuable self-supports that you can use is to plan your trip outside of peak park times where possible. That said, predictions of crowds at both of these parks in recent years have not been completely accurate. Also, late summer and early autumn in Florida can be super humid, so plan according to your sensory profile.

Before you commence the set up process, you must have purchased your tickets for the park and linked them in the appropriate Disney Parks app (this will be ‘My Disney Experience’ for Walt Disney World, and ‘Disneyland Mobile App’ for Disneyland). You must also have everyone in you travel party linked.

If you are going to Walk Disney World, you MUST set the DAS up virtually before your visit. Disneyland you can do onsite at your visit. We recommend setting up beforehand because it’s just way easier to do.

WDW Process:

The DAS is set-up virtually during an online chat. To do this you will need: to be logged into your Walt Disney World account on the website; the guest requesting the app must be 18+; the guest with a disability must be present; and a clear and articulate script outlining what support needs the DAS meets, and why the guest cannot wait in a traditional queue. This is really important, because ‘being Autistic’ will not necessarily meet the threshold for needing this support so be ready to go with a clear rationale. Also worth noting that this process is currently only offered in English.

This service is open 7:00 AM to 8:00 PM USA Eastern Time (which is fun when doing from Australia!). Tip: Make sure you have set aside a significant amount of time for this activity. The first time we did this, it took two tried and hours, and the second time we got through almost immediately. When you are ready to go, go to this site and scroll down to ‘Request live video chat’.

The Staff Member will then ask about who the guest is that needs the support, and you will need to have them on the call. They will then ask about why they require this support. If they determine that the DAS is the most appropriate support, they will then attach the DAS to your groups’ tickets in the My Disney Experience app as well as take a photo of the person using the DAS to ensure it’s not being used by a different person in the park. When you get to the park it will be ready to use. If you encounter any issues, please see Guest Services. If they determine that the DAS is not the most appropriate support, they will explain other potential options.

Again, we have never faced rejection when trying to access the DAS in the US, however this may be due to how our son’s autism presents.

Disneyland Process

The process for the Disneyland pass is very similar, the only differences are:

• This service is available 8:00 AM to 8:00 PM USA Pacific Time;

• Click here to access the the service for this particular park; and

• You can register online at the Accessibility Services Kiosk.

Buying Tickets

As we prefer to buy tickets in Australian dollars, we always buys foreign theme park tickets from Klook, with the exception of holiday packages for Walt Disney World. So for Disneyland, I would still recommend Klook as they often have Aus/NZ specific multi-day discounts, however for Walt Disney World there are a few different options. If you are based outside the USA, Attraction Tickets often does really good ‘Free Dining Packages’ that package in Hotel, Tickets and Dining on the UK version of their site. They also do the best price on a 14 day ticket if you would rather get accommodation out of the Disney bubble or a DVC rental. If you reside in the US, the official Walt Disney World site will also periodically do promotions like free dining etc.