Accessing the Disability Access Service (DAS) - Shanghai Disneyland
Information correct as of 8 January 2026
Unlike the US and Japanese Disney parks, Shanghai operates a hybrid paper-based/app-based DAS system. Whilst this is not as convenient as either a fully digital or fully paper-based system, it was still easy to obtain, use and made our park visit infinitely more accessible! The DAS allows people with a disability (plus up to five companions) to wait for attractions outside the queue.
Before You Go!
Make sure to pack proof of disability as you will need this to obtain a DAS pass. We are Australian and carry a letter from our General Practitioner confirming our son’s diagnosis and his support needs, a copy of his diagnosis as well as a NSW Companion Card. In this instance, the letter was sufficient evidence of disability.
It also helps to download the Shanghai Disneyland app ahead of time, as the DAS is partially used on the app and partially paper-based.
Buying Tickets
As no one in our family speak/reads Chinese and we prefer to buy tickets in Australian dollars, we always buys foreign theme park tickets from Klook, with the exception of holiday packages for Walt Disney World. We have found them to represent good value and are very convenient to use. Currently, tickets are 5% off and can be purchased by clicking here.
What is unique about the Shanghai park is that you do not get a digital or printable ticket to enter the park. Your ticket details are attached to your passport, hence you have to take your passport to the park to enter. This is really, really important - please remember to take your passport to the park as you cannot enter without it.
How to get the DAS Card
As you go through the ticket gate, head to the right side of the Mickey floral display. Before the entry to the actual park, there is a small building on the far right hand side, this is Guest Services (location in picture below).
Don’t let not speaking Mandarin intimidate you, we found that Cast Members throughout the park spoke English, but this is exceptionally true of those at Guest Services. There is generally a queue at Guest Services, so you may have to wait for a few minutes. When it is your turn to speak to a Cast Member, let them know that you are there to add the DAS to your tickets and they will assist you through the process, which takes about 15 minutes to fill in a form and set everything up. For this step you will need two things ready, plus all members of your travel party:
Your evidence of disability; and
Your Shanghai Disneyland app downloaded on your phone with park tickets linked
During this process they will set up two separate things (you will need both during your park visit, it’s not either/or):
A DAS attached to the park ticket of the person with a disability, as well as travel companions
A hard copy DAS card to collect ‘return times’ for each attraction
How to Use the DAS
The DAS is not intended to be a tool to allow people to ‘skip the line’, rather it allows you to wait outside of the queue for a comparable amount of time. This means you can sit down somewhere quieter which is less likely to cause overwhelm of fatigue. Our family usually plans so that we do longer waits around meal times, so we can go and something to eat whilst we wait.
When you want to enjoy an attraction, go to a Guest Services kiosk in the part of the part of the park where the attraction is located. You can find these kiosks on the park map represented by an ‘i’ (for information) logo.
Let the Cast Member at the kiosk know that you would like a return time for that attraction, and they will fill in one of the rows on your physical DAS card, with when you can return to enjoy the attraction. During this process you do not need to have your whole travel party with you.
When it is your return time, make your way to the ‘priority access’ queue. At this point they will scan the electronic DAS of all members of your travel party, as well as check the physical DAS card to ensure the correct return time. There will still be a brief wait in the priority access queue, but it is not usually too long (approx 5-10 minutes).
After each attraction, visit the next Guest Services kiosk to get another return time (repeat as much as you like).
If you manage to fill up the entire DAS card, them head back to the original Guest Services at the front of the park to get another card.
Additional Tips for this Park:
Bring a spare portable charger with you to charge your phone. The app drains your phone really quickly and you will be using your phone a lot to operate the DAS.
Bring a waterproof holder to put your passport in. During our trip the weather went from overcast as we entered a ride, to intense storm as we exited. I was panicking that our passports would be ruined and we would have to go to the embassy. So please bring a waterproof holder to keep them safe in case of inclement weather, or even on the raft ride.
Do not lose your physical DAS card during your visit - they will not replace it if lost. They will exchange it though if you fill it up.
If you are staying on site at either the Toy Story Hotel or the official Disneyland hotel, you will get early entry and access to a less crowded entrance. It is definitely worth doing if you can afford to as it will allow you to get on a few rides before the park gets crowded and the entrance for hotel guests is much less chaotic. If you do utilised early entry, do not pick up the DAS until after early hours as there are very low waits during this time anyway and its best to not use this time for admin.
The Toy Story Hotel is highly recommended. It is the more affordable of the two official hotels and the theming is super immersive.
