Accessing the Disability Access Service (DAS) - Hong Kong Disney Resort

Information correct as of 10 January 2026

Hong Kong Disneyland is what I like to describe as small but mighty. It has an exceptional Star Wars themed Space Mountain, an excellent alternative to Big Thunder Mountain in Big Grizzly Mountain Runaway Mine Cars, as well as a brand new Frozen themed land. Outside of peak seasons, it is one of Disney’s less crowded theme park and is potentially a good first-time park to visit because it is smaller, very walkable and less crowded. It also has a paper-based DAS that is very easy to use. That said, for those travellers who are used to the DAS system in the US, this will feel familiar in that it still allows those with disabilities to wait outside the physical queue, however there are some very distinct differences, so read on.

What is the Disability Access Service (DAS)

The DAS is not intended to be a tool to allow people to ‘skip the line’, rather it is a system that allows you to wait outside of the queue for a comparable amount of time. This means you can sit down somewhere quieter which is less likely to cause overwhelm or fatigue. Our family usually plans so that we do longer waits around meal times, so we can go and something to eat whilst we wait.

Before You Go!

Whilst this is not the biggest or busiest Disney park, it still can get quite busy and it’s good to plan this into your trip and to visit the park at off-peak times and on a week day This is also helpful in terms of meeting sensory needs. Another thing to consider is that Hong Kong can get excruciatingly hot and humid in summer, so much so that it can make Walt Disney World, Orlando in summer look easy and breezy. Because of this I strongly recommend avoiding these times

Make sure to pack proof of disability as you will need this to obtain a DAS pass. We are Australian and carry a letter from our General Practitioner confirming our son’s diagnosis and his support needs, a copy of his diagnosis as well as a NSW Companion Card. In this instance, the letter was sufficient evidence of disability. You will also need photo ID that matches the name on the evidence of disability. We did not know ahead of time that this was required, and just when I was becoming anxious that we would have to return to the hotel, I remembered that I had a photo of my son’s passport on my phone. This turned out to be sufficient.

Buying Tickets

As we prefer to buy tickets in Australian dollars, we always buys foreign theme park tickets from Klook, with the exception of holiday packages for Walt Disney World. We have found them to represent good value and are very convenient to use. Currently, tickets are 5% off and can be purchased by clicking here.

How to get the DAS

This DAS process is by far the simplest to set up and use out of any of the DAS systems in any of the Disney parks in Asia. As soon as you go through the ticket gates veer left and go around the floral display on the left hand side to enter the park. On the left-hand side, at the immediate beginning of Main Street is a building called City Hall (as circled in the map below). This is where you will find Guest Services, which is where you need to go to get the DAS.

You may need to wait in line to speak to a Cast Member, however this usually does not take too long. When it is your turn to speak to a Cast Member, just let them know that you require a DAS and they will guide you through the process. If you are an English speaker, there will be no language barrier, as the official languages of Hong Kong are English and Cantonese. There is also a lot of Mandarin signage throughout the park.

This process will start with the Cast Member reviewing your disability documentation and identification. They will then ask questions about the reason the DAS is needed and how many guests in the travel party. They will use this information to fill in the paper-based DAS card as shown below.